Frequently Asked Questions
How do I wash and care for my Jambys?
Care instructions: cold wash, dry on low heat. For bonus points, make sure the Jambys aren't inside out before placing in the laundry to avoid other garments catching on the French Terry loops inside.
Where are Jambys made?
Jambys are made in China and designed in Brooklyn.
Can I return my Jambys?
Your first order of any product (Jambys, JamTee, Long Jambys, and masks) has a 77 day, no-questions-asked guarantee. It’s hard to convey just how soft and comfortable Jambys stuff is just by looking at them, and shopping online makes it hard to get the perfect size sometimes. So we wanted to make it easy to try them risk free!
So go ahead. Spend 11 Sundays hanging out all day in ‘em. Spend 11 Mondays throwing them on after work. Spend 11 Tuesdays....you get the idea. If at any point you find your Jambys aren't for you, just use our returns portal (link here) and we'll get that sorted out for you right away.
Can I exchange my Jambys?
Yes! Your first of any new Jambys item (Jambys, JamTee, Long Jambys, House Hoodie) has a 77-day guarantee, even if worn or washed. If you need a different size or return, just check out our returns portal at this link here and we'll help you get 'em swapped out.
After your first of any item, we can only accept returns or exchanges for items that are unworn and still in original packaging. However, if you run into a problem, just shoot us an email at firstname.lastname@example.org and we'll do our best to help you out.
Who started Jambys?
Jambys was started by two friends from college, one of whom had the idea for boxers with pockets when he was 10 years old! After the launch of the original Jambys, we learned something — most loungewear makes you feel lazy and boring, but our customers loved that Jambys made them feel excited about getting home and enjoying their free time. And then we heard how much they loved the material compared to other loungewear, which mostly uses the same gray cotton fabrics. From there, we knew we had to make "performance inactivewear" — clothing that's actually built specifically for enjoying your time at home.
Where do you ship to?
We currently ship to all 50 states, and our goal is to sell Jambys all over the world. If you're not in the states, email us (email@example.com) so we know where to go next. And you'll be, like, the first person in that country with Jambys.
Will they come in more colors?
Absolutely. We’re gonna make so many colors, you'll come back to us asking if we can make less colors. Do you have an idea for a color or pattern? Let us know at firstname.lastname@example.org. We've had many of our best colorways come from members of the JamFam!